Privacy Policy

Welcome to Punch Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website punchs-pizza.top, place an order, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms described in this Privacy Policy.

1. About Us

Punch Pizza is a food service business operating in the United States. We take your privacy seriously and are dedicated to maintaining the confidentiality and integrity of any personal information you share with us. Our contact details for all privacy-related matters are as follows:

For any privacy-related questions, requests, or concerns, you may reach us at [email protected] at any time. We aim to respond to all inquiries within a reasonable timeframe, and no later than 45 days as required by applicable law.

2. Information We Collect

We collect information about you in a variety of ways in order to provide you with the best possible experience when you use our Services. The categories of information we collect include:

2.1 Personal Information You Provide Directly

When you interact with us — for example, by creating an account, placing an order, subscribing to our newsletter, submitting a contact form, or participating in promotions — you may voluntarily provide us with personal information, including but not limited to:

• Full name — used for order fulfillment and account identification
• Email address — used for order confirmations, account management, and marketing communications
• Phone number — used for delivery coordination and customer service
• Billing and delivery address — used to process and fulfill your orders
• Payment information — such as credit/debit card numbers, processed securely through third-party payment processors; we do not store raw payment card data on our servers
• Username and password — used to secure your account if you register on our platform
• Order history and preferences — used to personalize your experience
• Feedback and reviews — submitted voluntarily through our platform
• Communications — records of your correspondence with us via email or contact forms

2.2 Information Collected Automatically

When you visit our website punchs-pizza.top, we automatically collect certain technical and usage information, including:

• IP address — to help us identify your general geographic region and detect fraudulent activity
• Browser type and version — to optimize our website display for your browser
• Device type and operating system — to ensure compatibility with our platform
• Referring URLs — to understand how users discover our website
• Pages visited and time spent — to analyze website performance and user engagement
• Clickstream data — records of what links you click and how you navigate our website
• Date and time of visits — for traffic analysis and security monitoring
• Cookie identifiers and similar tracking technologies — described in more detail in Section 8 of this Policy

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms — if you choose to connect your social media account or interact with us on social platforms, we may receive basic profile information
• Analytics providers — such as Google Analytics, which provides us with aggregated and anonymized data about how visitors use our website
• Payment processors — who may confirm the status of a transaction
• Delivery partners — who may provide delivery status updates or relevant information related to your order
• Marketing and advertising partners — who may share data about your interactions with our advertisements

2.4 Sensitive Personal Information

We do not intentionally collect sensitive categories of personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If you believe we have inadvertently received such information, please contact us immediately at [email protected] so we can take appropriate action.

3. How We Use Your Information

We use the information we collect for several purposes, all of which are aimed at providing you with excellent service and improving our operations. The specific purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination
• Managing your account and providing access to order history
• Processing payments and preventing fraudulent transactions
• Communicating with you about the status of your orders
• Responding to your customer service inquiries and resolving disputes
• Sending transactional emails such as order confirmations, receipts, and delivery notifications

3.2 Analytics and Service Improvement

• Analyzing website traffic, user behavior, and engagement patterns to improve our platform
• Monitoring the performance and security of our website and services
• Conducting research and analysis to better understand customer needs and preferences
• Testing new features, layouts, and functionality before full deployment
• Generating aggregated, anonymized reports about our business operations

3.3 Marketing and Promotional Communications

• Sending you promotional offers, discounts, and newsletters about Punch Pizza if you have opted in or if permitted by applicable law
• Personalizing marketing content based on your order history and preferences
• Displaying targeted advertisements through third-party advertising networks
• Running loyalty programs and special promotions
• Conducting surveys and collecting feedback to improve our products and services

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to legal processes, court orders, and government requests
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Punch Pizza, our users, and the public
• Preventing, detecting, and investigating potential fraud, abuse, or illegal activity

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are granted access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment processors (e.g., Stripe, Square, PayPal) for secure transaction processing
• Delivery and logistics partners to coordinate food delivery to your address
• Cloud hosting providers to store and maintain our website infrastructure
• Email service providers for sending transactional and marketing emails
• Analytics providers such as Google Analytics for website performance monitoring
• Advertising and marketing platforms such as Google Ads or Meta Ads for promotional campaigns
• Customer support platforms used to manage and respond to customer inquiries

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties if we are required to do so by law, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to:

• Comply with applicable laws and regulations
• Respond to valid legal processes such as subpoenas, court orders, or search warrants
• Protect and defend our legal rights or property
• Prevent or investigate potential wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the public

4.3 Business Transfers

In the event that Punch Pizza is involved in a merger, acquisition, asset sale, financing, reorganization, bankruptcy, or other corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have in this regard.

4.4 Aggregated and Anonymized Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This data does not constitute "personal information" under applicable privacy laws.

5. Data Security

We take the security of your personal information very seriously. We have implemented a variety of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology
• Secure payment processing — payment information is processed through PCI-DSS compliant payment processors; we do not store raw credit card data on our servers
• Access controls — access to personal data is restricted to authorized personnel who need it to perform their job functions
• Data minimization — we collect only the data necessary for the purposes described in this Policy
• Regular security audits — we periodically review and update our security practices
• Firewall protection — our servers are protected by firewalls to prevent unauthorized access
• Employee training — staff members who handle personal information are trained in data protection best practices

In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and relevant authorities as required by applicable federal and state laws, including without delay where legally required.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights as required by applicable law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and applicable consumer protection laws enforced by the Federal Trade Commission (FTC).

6.1 California Residents — Rights Under CCPA/CPRA

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories of personal information, the purposes for collection, and the third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions (e.g., information needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: We do not sell personal information in the traditional sense; however, if we engage in sharing activities that constitute a "sale" or "sharing" under CCPA/CPRA, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to perform the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, or provide different quality of services based on your exercise of these rights.

6.2 General Privacy Rights (All U.S. Users)

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update any inaccurate personal information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements and exceptions.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: punchs-pizza.top (contact form, if available)

We will need to verify your identity before processing your request. Verification may require you to provide your name, email address, and other information to confirm your identity. We will respond to your request within 45 days. If we require additional time, we will inform you of the reason and the extension period (up to an additional 45 days) in writing.

You may also designate an authorized agent to submit requests on your behalf. We will require verification that the authorized agent has your permission to act on your behalf, and may require direct verification from you.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to resolve disputes or enforce our agreements. Our general data retention practices are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data destruction procedures. If deletion is not immediately possible (for example, because information is stored in backup archives), we will securely store the information and isolate it from further processing until deletion is possible.

8. Cookies and Tracking Technologies

Our website punchs-pizza.top uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and support our marketing efforts. A cookie is a small text file placed on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functionality of our website, such as maintaining your session and enabling core features like the shopping cart.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting anonymous usage information (e.g., Google Analytics).
• Functionality Cookies: Used to remember your preferences (such as language settings, saved items, or login status) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across the web.

8.2 Managing Your Cookie Preferences

You have the right to choose whether to accept or reject non-essential cookies. You can manage your cookie preferences through:

• Our cookie consent banner when you first visit our website
• Your browser settings (most browsers allow you to refuse or delete cookies)
• Third-party opt-out tools such as the Digital Advertising Alliance opt-out or Google Analytics opt-out

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, such as adding items to your cart or completing a purchase.

For full details about the cookies we use and how to manage them, please refer to our Cookie Policy available on our website at punchs-pizza.top.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, and we do not direct our Services to children. If you are under 13 years of age, you are not permitted to use our Services or provide any personal information to us.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take immediate steps to delete that information from our servers.

If you are a parent or guardian and believe that your child under the age of 13 may have provided us with personal information, please contact us immediately at [email protected]. We will investigate the matter and, if appropriate, delete the relevant information from our records.

Users between the ages of 13 and 17 should use our Services only with the consent and supervision of a parent or legal guardian. By using our Services, a user between 13 and 17 confirms that their parent or guardian has reviewed and agreed to this Privacy Policy on their behalf.

10. International Data Transfers

Punch Pizza is based in the United States, and the information we collect is governed primarily by United States federal and state law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection laws in the United States may differ from those in your country or region. By using our Services and providing us with your personal information, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

We take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed. If we transfer data internationally to service providers or partners, we require them to maintain appropriate safeguards consistent with U.S. privacy law and with this Privacy Policy.

If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland and believe your data may be subject to GDPR or similar international protections, please contact us at [email protected] for information about the specific safeguards we have in place for such transfers.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. These may include delivery platforms, social media sites, payment processors, and advertising networks. This Privacy Policy applies only to our website and Services.

We have no control over and assume no responsibility for the privacy practices of any third-party sites or services. We strongly encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information. The inclusion of any link on our website does not imply our endorsement of the linked site or its privacy practices.

12. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you visit that you do not want your online activity tracked. Currently, there is no established standard for how online services should respond to DNT signals, and we do not currently alter our data collection and use practices in response to DNT signals from your browser.

If a universal standard for DNT is established in the future, we will review and update our practices accordingly. In the meantime, you can manage your tracking preferences through our cookie consent tools and browser settings, as described in Section 8.

13. Legal Basis for Processing (Where Applicable)

For users subject to privacy laws that require us to identify a legal basis for processing personal data, we rely on the following legal bases:

• Contractual Necessity: Processing your personal information to fulfill orders, manage your account, and provide the services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, improving our services, and direct marketing, provided these interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable federal and state laws, including tax, financial reporting, and consumer protection requirements.
• Consent: Where you have given us explicit consent to process your personal information for a specific purpose, such as marketing communications or optional analytics cookies.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send you an email notification to the email address associated with your account (if applicable)
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

15. How to File a Complaint

If you believe that your privacy rights have been violated or that we have not complied with this Privacy Policy or applicable law, we encourage you to first contact us directly so we can attempt to resolve the matter:

• Email: [email protected]

We take all privacy complaints seriously and will investigate your concern promptly. We aim to respond within 30 days of receiving your complaint.

15.1 Complaints to Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information not in accordance with the law, you have the right to file a complaint with the relevant data protection authority. In the United States, the primary federal authority for consumer privacy protection is:

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are happy to assist you and are committed to addressing your privacy concerns promptly and transparently.

This Privacy Policy was last updated on April 15, 2026. All previous versions of this Privacy Policy are superseded by this document.