Terms of Service

Effective Date: April 15, 2026  |  Last Updated: April 15, 2026

1. Identification of the Company

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), operating the website accessible at punchs-pizza.top.

2. Acceptance of Terms

By visiting, browsing, or otherwise using punchs-pizza.top (the "Website"), placing an order, creating an account, or interacting with any feature of our online platform, you expressly agree to comply with and be legally bound by these Terms of Service. Your acceptance is effective as of the date you first access the Website or place your first order, whichever occurs earlier.

These Terms apply to all visitors, registered users, customers, and any other persons who access or use the Website or any services offered through it. If you are using this Website on behalf of an organization, business, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall apply to that entity.

We reserve the right to update, amend, or replace these Terms at any time. Continued use of the Website following notice of any such changes constitutes your acceptance of the new Terms. We encourage you to review this page periodically.

You must be at least 18 years of age — or the age of majority in your state of residence, whichever is older — to use this Website and place orders. By using the Website, you represent and warrant that you meet this age requirement. We do not knowingly collect personal information from minors under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

3. Description of Services

Punch Pizza is a food service business specializing in the preparation and delivery of artisan pizzas and related food items. Through our Website at punchs-pizza.top, we offer the following services:

• Online Ordering: Customers may browse our menu, customize their food selections, and place orders for pickup or delivery directly through the Website.
• Menu Information: We provide detailed descriptions, pricing, and availability information regarding our food products.
• Account Management: Users may create accounts to manage their order history, saved preferences, and contact information.
• Promotions and Loyalty Programs: We may from time to time offer promotional discounts, coupon codes, loyalty reward programs, and other special offers through the Website.
• Customer Support: We provide customer service and support through our contact channels listed herein.
• Catering Services: We may offer catering services for large groups or events, subject to separate agreements and availability.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice, including but not limited to menu items, delivery areas, hours of operation, or online features. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Our services are intended for personal, non-commercial use unless you have entered into a separate written commercial agreement with Punch Pizza. Any unauthorized use of our services for commercial purposes is strictly prohibited.

4. User Accounts and Registration

To access certain features of the Website, including order history and saved preferences, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information as prompted by the registration form.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the security and confidentiality of your password and account credentials.
• Accept full responsibility for all activities that occur under your account.
• Immediately notify us at [email protected] of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at our sole discretion if we believe that you have violated these Terms or engaged in any fraudulent, abusive, or otherwise unlawful activity. We will not be liable for any loss or damage arising from your failure to comply with these account obligations.

You may not share your account credentials with any third party, nor may you create accounts on behalf of another person without their express authorization. Multiple accounts per individual are not permitted unless explicitly authorized by Punch Pizza.

5. User Obligations and Prohibited Activities

By using this Website and our services, you agree to act lawfully, responsibly, and in good faith at all times. You specifically agree to the following obligations and prohibitions:

5.1 User Obligations

• You shall provide truthful, accurate, and complete information when placing orders, registering for an account, or communicating with us.
• You shall ensure that delivery addresses provided are accurate and accessible.
• You shall be present at the delivery location or make appropriate arrangements at the time of delivery.
• You shall comply with all applicable federal, state, and local laws, rules, and regulations in connection with your use of the Website.
• You shall use the Website only for lawful purposes and in a manner consistent with these Terms.
• You shall promptly pay all charges and fees associated with your orders.

5.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities:

• Use the Website for any unlawful purpose or in violation of any applicable federal, state, or local law or regulation.
• Engage in fraudulent transactions, including placing orders with no intent to pay or submitting false payment information.
• Attempt to gain unauthorized access to any portion of the Website, other users' accounts, or computer systems or networks connected to the Website.
• Use any automated means, including bots, scrapers, crawlers, or data mining tools, to access, collect data from, or interact with the Website without our prior written consent.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content for commercial purposes without our express written permission.
• Transmit any unsolicited or unauthorized advertising, promotional material, spam, or any other form of solicitation.
• Introduce any viruses, Trojan horses, worms, malware, or other technologically harmful material to the Website or its infrastructure.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Interfere with or disrupt the integrity or performance of the Website or any servers or networks connected to it.
• Collect or harvest personally identifiable information of other users without their consent.
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Website or any related software.
• Post or submit any content that is defamatory, obscene, offensive, harassing, or otherwise objectionable.
• Abuse, harass, threaten, or intimidate any employee, representative, or agent of Punch Pizza.
• Place false or abusive reviews or complaints about our products or services.

Violation of any of these prohibitions may result in immediate termination of your account, cancellation of pending orders, and potential legal action as permitted by applicable law.

6. Ordering, Pricing, and Payment

6.1 Orders

When you place an order through our Website, you are making an offer to purchase the selected food items. We reserve the right to accept or decline any order at our sole discretion. An order confirmation sent to your email address does not constitute final acceptance; final acceptance occurs when your order is prepared and dispatched for delivery or made available for pickup.

All orders are subject to availability. Menu items may be modified or temporarily unavailable without prior notice. In the event that an item you have ordered is unavailable, we will notify you and offer a suitable alternative or a full refund for that item.

6.2 Pricing

All prices listed on the Website are in United States Dollars (USD) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change at any time without prior notice. Delivery fees, service charges, and other applicable fees will be clearly disclosed at checkout before you finalize your order.

We make every effort to ensure that pricing displayed on the Website is accurate. In the event of a pricing error, we reserve the right to cancel any order placed at the incorrect price and will notify you accordingly.

6.3 Payment

We accept various forms of payment as displayed at checkout, which may include major credit cards, debit cards, and other electronic payment methods. By submitting your payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• You authorize us to charge the total order amount to your designated payment method.

All payment transactions are processed through secure, third-party payment processors. We do not store your full payment card information on our servers. We are not responsible for any errors, interruptions, or security breaches caused by third-party payment processors.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you believe your order was incorrect, unsatisfactory, or you experienced a significant quality issue, please contact us at [email protected] within 24 hours of receipt. We will review your claim and, at our sole discretion, offer a replacement, credit, or partial/full refund as appropriate.

7. Intellectual Property Rights

All content on the Website — including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and the overall design, look, and feel of the Website — is the exclusive property of Punch Pizza or its content suppliers and is protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and trademark laws.

The Punch Pizza name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Punch Pizza. You may not use any of these marks without our express prior written consent. All other trademarks and service marks appearing on the Website are the property of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website strictly in accordance with these Terms for your personal, non-commercial use. This license does not include any right to:

• Modify or create derivative works based upon the Website or its content.
• Reproduce, distribute, publicly display, or publicly perform any content from the Website.
• Use data mining, robots, or similar data gathering and extraction tools on the Website.
• Use any meta tags or any other hidden text utilizing our name or trademarks without our express written consent.

Any unauthorized use of our intellectual property will constitute an infringement of our rights and may result in civil and/or criminal penalties under applicable law. We reserve all rights not expressly granted in and to the Website and its content.

8. Food Allergens and Dietary Information

Punch Pizza makes every effort to provide accurate and up-to-date information regarding the ingredients and potential allergens present in our food products. However, our food is prepared in a kitchen environment where allergens including but not limited to gluten, dairy, eggs, nuts, soy, and shellfish are present. We cannot guarantee that cross-contamination will not occur.

If you have a known food allergy, dietary restriction, or medical condition that may be affected by the consumption of our food products, it is your responsibility to notify us at the time of ordering and to consult with a healthcare professional as appropriate. We shall not be liable for any adverse reactions resulting from undisclosed allergies or dietary restrictions.

9. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, INFORMATION, PRODUCTS, AND MATERIALS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY INFORMATION OR CONTENT PROVIDED ON THE WEBSITE.
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some states do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum warranty protection required by applicable law.

Punch Pizza does not warrant or endorse and is not responsible for the accuracy or reliability of any opinion, advice, or statement made through the Website by any party other than Punch Pizza's authorized representatives.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the Website or our services.
• Any errors, omissions, interruptions, defects, or delays in the Website's operation or transmission.
• Any unauthorized access to or alteration of your account or data transmissions.
• Any products ordered through the Website, including food quality issues, allergen reactions, or delivery delays.
• The conduct of any third party in connection with the Website, including third-party delivery partners or payment processors.
• Any loss of data, profits, goodwill, or other intangible losses.

THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

IN ALL CASES, PUNCH PIZZA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO PUNCH PIZZA IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Punch Pizza, its officers, directors, employees, agents, licensors, suppliers, and their respective successors and assigns (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) that such Indemnified Parties may incur as a result of or arising from:

• Your violation of any provision of these Terms of Service.
• Your violation of any applicable federal, state, or local law or regulation.
• Your use or misuse of the Website or any services provided through it.
• Your infringement or misappropriation of any intellectual property or other rights of any person or entity.
• Any inaccurate, misleading, or fraudulent information you have provided to us.
• Any unauthorized use of your account by a third party as a result of your failure to secure your account credentials.
• Any content you post, submit, or transmit through the Website.

Punch Pizza reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with us in connection with the defense of any such claims. You may not settle any claim covered by this indemnification provision without our prior written consent.

12. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. Such links are provided solely for your convenience and informational purposes. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites or services. We encourage you to review the terms and privacy policies of any third-party websites you visit. Your interactions with third-party websites or services are solely between you and those third parties, and Punch Pizza shall not be liable for any loss or damage caused by your reliance on information or services available from or through those third-party entities.

We may partner with third-party delivery services for the fulfillment of delivery orders. Such third-party delivery partners operate under their own terms and conditions, which govern your interactions with them. We are not responsible for the acts or omissions of any third-party delivery partner.

13. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website and our services, you consent to our collection and use of your personal information as described in our Privacy Policy.

We comply with applicable federal and state privacy laws, including the Federal Trade Commission Act (FTC Act, 15 U.S.C. § 45) concerning unfair or deceptive practices, and applicable state-level privacy regulations. If you are a resident of California, additional rights may apply to you under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as described in our Privacy Policy.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Punch Pizza is registered and primarily operates, without regard to its conflict of law principles.

You agree that any legal action, proceeding, or claim arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the federal and state courts located within the United States, in the state and county corresponding to our principal place of business. You hereby irrevocably consent to personal jurisdiction and venue in such courts and waive any objection to the laying of venue of any such proceeding in such courts.

These Terms are subject to, and Punch Pizza complies with, all applicable federal laws and regulations, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing consumer protection and unfair trade practices.
• The Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) recognizing electronic contracts and signatures.
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030) concerning unauthorized computer access.
• The CAN-SPAM Act (15 U.S.C. § 7701 et seq.) governing commercial electronic communications.
• All applicable state food safety, health, and consumer protection regulations.

15. Dispute Resolution

15.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or our services, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. We will make a good-faith effort to resolve the dispute within thirty (30) days of receiving your notice. If the parties are unable to resolve the dispute informally within that period, either party may pursue the dispute through the processes described below.

15.2 Binding Arbitration

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, YOU AND PUNCH PIZZA AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION, RATHER THAN IN COURT, under the commercial arbitration rules of the American Arbitration Association (AAA), except as modified by this Section.

The arbitration shall be conducted in the English language, and the arbitrator's decision shall be final and binding. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration provision. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND PUNCH PIZZA AGREE, NO ARBITRATOR OR JUDGE MAY CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

15.4 Small Claims Court

Notwithstanding the above, either party may bring an individual claim in small claims court for disputes that qualify under applicable small claims court rules and jurisdictional limits.

16. Term and Termination

These Terms of Service are effective as of the date you first use the Website and shall remain in full force and effect for as long as you continue to use the Website or maintain an account with us, unless earlier terminated as provided herein.

You may terminate your relationship with us at any time by discontinuing your use of the Website and, if applicable, requesting the deletion of your account by contacting us at [email protected].

We reserve the right to terminate or suspend your access to the Website and our services, with or without notice and without liability, for any reason, including but not limited to:

• Your violation of any provision of these Terms.
• Fraudulent, abusive, or illegal conduct.
• Non-payment of any amounts owed to us.
• Our decision to discontinue or significantly modify our services.
• Requirements of applicable law or regulatory authority.

Upon termination, your right to use the Website will immediately cease. The following sections of these Terms shall survive any termination: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination.

17. Changes to These Terms

Punch Pizza reserves the right, at its sole discretion, to modify, revise, update, or replace any part of these Terms of Service at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, in the case of material changes, we may notify you by email or by displaying a prominent notice on our Website.

It is your responsibility to check this page periodically for changes. Changes will be effective immediately upon posting to the Website unless otherwise stated. Your continued use of the Website or our services following the posting of revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue your use of the Website.

18. Severability

If any provision, or part of a provision, of these Terms of Service is found by any court, arbitrator, or other body of competent jurisdiction to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect as if such invalid, illegal, or unenforceable provision had never been included.

The parties agree that any court or arbitrator shall give effect to the original intent of the parties as reflected in the provision to the greatest extent possible, notwithstanding the invalidity, illegality, or unenforceability of a particular provision.

19. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and Punch Pizza with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether oral or written, between the parties relating to such subject matter.

No waiver of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Punch Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

No oral modification of these Terms shall be binding. Any modification of these Terms must be made in writing and either posted on the Website or expressly agreed to in writing by an authorized representative of Punch Pizza.

20. Force Majeure

Punch Pizza shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, fires, floods, earthquakes, epidemics or pandemics, acts of terrorism, war, civil unrest, strikes or labor disputes, government actions, or failures of third-party service providers, including internet service providers and utility companies.

In the event of a force majeure occurrence, we will make commercially reasonable efforts to notify affected customers and to resume normal operations as soon as practicable.

21. Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, to any third party without our prior written consent. Any attempt to assign these Terms without our consent shall be null and void.

Punch Pizza may freely assign or transfer these Terms, or any rights or obligations hereunder, to any affiliate, successor, or acquirer in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, without restriction and without your consent. These Terms shall be binding upon and inure to the benefit of both parties and their respective permitted assigns and successors.

22. Electronic Communications and Notices

By using the Website and our services, you consent to receive electronic communications from us. We may communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law including the E-SIGN Act.

Any notices or communications you send to us must be sent via email to [email protected]. Such notices shall be effective upon our actual receipt and acknowledgment.

23. No Third-Party Beneficiaries

These Terms of Service are for the sole benefit of you and Punch Pizza and do not create any third-party beneficiary rights. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature under or by reason of these Terms.

24. Headings

The section headings contained in these Terms are for reference purposes only and shall not affect the meaning or interpretation of these Terms in any way. They are included for organizational convenience only and have no independent legal significance.

25. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a violation or make a complaint regarding our Website or services, please contact us using the information below: